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Privacy Policy

​At Haven&Hue (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our store (the “Site”).

By using our Site, you agree to the practices described below.

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1. Information We Collect

a) Information you provide to us

When you use our Site, you may provide:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by our payment providers)

  • Order details and preferences

  • Messages you send to customer support

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b) Information collected automatically

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type and device info

  • Pages viewed and time spent

  • Referring website or source

  • Cookies and usage data

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2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Send order updates and receipts

  • Provide customer support

  • Improve our products, services, and website experience

  • Prevent fraud and keep our Site secure

  • Send marketing emails (only if you opt in)

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3. Cookies & Tracking Technologies

Haven&Hue uses cookies and similar tools to:

  • Remember your preferences

  • Keep your cart working properly

  • Analyze traffic and improve performance

  • Support marketing and retargeting ads (if enabled)

You can disable cookies in your browser settings. Some features may not work properly without them.

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4. Sharing Your Information

We do not sell your personal information. We only share it when necessary to run our business, such as with:

  • Payment processors (to handle transactions securely)

  • Shipping and logistics partners (to deliver your order)

  • Website and analytics providers (to improve your experience)

  • Marketing tools (only if you opted in)

These partners only access the data needed to perform their services and must protect it.

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5. Payment Security

Payments are processed through trusted third-party providers. Haven&Hue does not store your full payment card details.

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6. Email Marketing

If you subscribe to our emails, we may send:

  • Product updates

  • Promotions

  • New arrivals

  • Home styling inspiration

You can unsubscribe anytime using the link at the bottom of our emails.

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7. Data Retention

We keep your information only as long as necessary to:

  • Complete your orders

  • Provide support

  • Meet legal or tax obligations

  • Resolve disputes or enforce policies

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8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Request a copy of your data

  • Object to certain processing

To exercise these rights, contact us on our contact page.

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9. International Users

If you are visiting from outside the United States, your data may be processed in countries where privacy laws may differ. We take steps to protect your data regardless of location.

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10. Children’s Privacy

Haven&Hue does not knowingly collect data from children under 13 (or the legal age in your region). If you believe a child has provided us with data, please contact us so we can remove it.

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11. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of third-party sites. Please review their policies separately.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Last updated” date. Continued use of our Site means you accept the updated policy.

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13. Contact Us

If you have any questions about this Privacy Policy, reach out to us through our contact page.

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