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TERMS & CONDITIONS

Welcome to Haven&Hue (“we,” “our,” “us”). By accessing or purchasing from our website (the “Site”), you agree to the following Terms & Conditions. Please read them carefully.

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1. Use of Our Website

By using this Site, you confirm that you are at least the age of majority in your place of residence, or you have permission from a legal guardian. You agree not to use the Site for illegal or unauthorized purposes.

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2. Products & Availability

Haven&Hue offers curated home décor items, including (but not limited to) storage products, lighting, and decorative accessories.

  • All product descriptions and photos are provided as accurately as possible.

  • Colors may vary slightly due to screen settings and lighting.

  • Availability is subject to change without notice. We may limit quantities per order.

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3. Pricing & Payments

All prices are shown in USD and may change at any time without notice.
We accept payment through major credit/debit cards (Visa, MasterCard, American Express). Secure online payment options.
By placing an order, you authorize Haven&Hue to charge your selected payment method for the full order amount, including shipping and taxes (if applicable).

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4. Orders & Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms we received your order — it does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including:

  • product unavailability

  • pricing or listing errors

  • suspected fraud or misuse

If your order is canceled after payment, you will receive a full refund.

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5. Shipping

We ship to any country and aim to process orders within 2-3 business days.
Delivery timelines vary depending on location and courier.

You agree that:

  • Shipping delays may occur beyond our control

  • Incorrect shipping details may cause delays or extra charges

  • Once an order is handed to the courier, tracking updates depend on them

Shipping fees (if any) are shown at checkout.

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6. Returns & Exchanges

We want you to love your purchase. If something isn’t right, here’s our policy:

Return window: 7 days from delivery date
Eligible items must be:

  • unused and in original condition

  • returned with original packaging

  • free from damage not caused by shipping

Non-returnable items may include:

  • clearance / final sale items

  • personalized items (if applicable)

  • Items damaged due to misuse

To request a return/exchange, email us at [Support Email] with your order number and, if needed, photos. If approved, we will provide return instructions.

Refunds are issued to the original payment method once the item is inspected. Return shipping fees are customer-paid.

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7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact Casas Park within 7 days of delivery with clear photos. We will offer a replacement, a refund, or another fair solution.

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8. Product Care & Responsibility

We provide product care guidance in listings and FAQs. Customers are responsible for following care instructions.
Haven&Hue is not liable for damage caused by:

  • improper use or installation

  • exposure to moisture, heat, or chemicals beyond product guidance

  • normal wear and tear

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9. Intellectual Property

All content on this Site (images, product descriptions, branding, logos, text, graphics) is the property of Haven&Hue and may not be copied, reproduced, or used without written permission.

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10. Privacy

By using our Site, you agree to our Privacy Policy regarding personal data collection, storage, and use.

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11. Limitation of Liability

To the fullest extent permitted by law, Haven&Hue is not liable for any indirect, incidental, or consequential damages arising from the use of our products or Site.

Our total liability for any claim related to a purchase will not exceed the amount paid for that product.

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12. Governing Law

These Terms & Conditions are governed by the laws of [Your Country/State]. Any disputes will be handled under the jurisdiction of the courts in [Your City/Country].

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site means you accept the revised Terms.

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14. Contact Us

For questions about these Terms, please reach out on our contact page.

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